Privacy Policy

We collect information you provide directly to us, including:

• Your name and phone/WhatsApp number
• Pickup and delivery addresses
• Package details (type, size, special instructions)
• Payment information related to pay-on-delivery orders
• Messages you send us via WhatsApp, phone, email, or our contact form

We do not knowingly collect information from anyone under the age of 18.

We use the information we collect to:

• Arrange and complete your delivery
• Communicate with you about your booking, including via WhatsApp
• Process payments, including pay-on-delivery collections
• Respond to enquiries and provide customer support
• Improve our services and delivery coverage
• Comply with legal obligations where required

We share your information only where necessary to complete your delivery — for example, with the rider assigned to your order. We do not sell your personal information to third parties. We may share information if required by law or to protect the rights, safety, or property of FaithEJ, our customers, or the public.

Bookings made through WhatsApp are subject to WhatsApp's own privacy policy and terms, which we do not control. Our website may also link to third-party services (such as our social media pages); we're not responsible for the privacy practices of those platforms.

We retain your information for as long as necessary to fulfil your delivery, maintain business records, and comply with legal or accounting requirements. You can request that we delete information we hold about you, subject to any legal obligations to retain it.

You may contact us at any time to ask what information we hold about you, request a correction, or request deletion. We'll respond to reasonable requests within a reasonable timeframe.

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure, and we can't guarantee absolute security.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

If you have questions about this Privacy Policy or how we handle your information, contact us at [insert email] or via WhatsApp.